Return and Refund Policy

At Déve, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have implemented a comprehensive Return and Refund Policy to ensure your satisfaction.

14-Day Return Period: We offer a 14-day return period for all eligible products. This means that you have 14 days from the date of delivery to initiate a return request.

Eligibility Criteria: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as intimate apparel and personalized products, are non-returnable for hygiene and customization reasons.

Return Process: To initiate a return, simply contact our customer support team within the 14-day return period. They will guide you through the process and provide you with a return authorization number. Please ensure that the product is securely packaged to prevent any damage during transit.

Refund Options: Once we receive the returned product and verify its eligibility, we will process your refund. You will have the option to choose between a store credit or a refund to your original payment method. Please note that the original shipping charges are non-refundable.

Refund Timeframe: The refund process may take up to 7 business days from the date we receive the returned product. We appreciate your patience during this time.

Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange a product, we recommend initiating a return and placing a new order for the desired item.

Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or provide a full refund, depending on your preference.

Final Sale Items: Please note that certain items marked as "Final Sale" are non-returnable and non-refundable. These items are clearly indicated on our website.

Customer Satisfaction: Your satisfaction is our top priority. If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive shopping experience with Déve.